Privacy Policy

Ironbark Kitchen ("we", "us", "our") respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

What information we collect

We collect personal information that you provide to us when you:

• Place an order (name, delivery address, email, phone, payment details)
• Contact us by email or phone
• Subscribe to updates

We do not collect or store full credit card numbers. Payments are processed by Stripe, our PCI-DSS compliant payment provider, and only a transaction reference is returned to us.

How we use your information

We use your personal information to:

• Fulfil your order and arrange delivery
• Communicate with you about your order or enquiry
• Comply with our legal and tax obligations
• Improve our products and customer service

Disclosure to third parties

We disclose limited personal information only to service providers who help us operate our business — including Stripe (payments), Australia Post and our shipping couriers (delivery), and our email provider. These providers are bound by their own privacy obligations and may only use the information to provide their services to us.

We do not sell your personal information, and we do not disclose it overseas except where strictly necessary to deliver an international order or where required by law.

Storage and security

Your information is stored on secure cloud infrastructure with reputable providers and protected by reasonable technical and organisational measures. We retain personal information only for as long as necessary to fulfil our purposes or to comply with legal obligations (typically 7 years for tax records).

Cookies

Our website uses essential cookies and local storage to remember the contents of your shopping cart. We do not use advertising or tracking cookies.

Access, correction and complaints

You have the right under the APPs to access the personal information we hold about you and to request a correction. To make a request, or to make a privacy complaint, contact us using the details below. We will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact

Ironbark Kitchen, 51 Edison Circuit, Forrestdale WA 6112.
Email hello@ironbarkkitchen.com · Phone +61 489 088 620.